Help Desk Specialist – Part-time

QED Career Opportunity

Quality Electrodynamics is searching for a Part-time Help Desk Specialist

JOB SUMMARY

The Help Desk Specialist is responsible for ticket intake, triage, issue resolution (within their capabilities) and escalation and follow-up of selected issues.  The Help Desk Specialist also serves as “smart hands” as directed by the Managed Service Provider.  The scope of this position covers both hardware and software, including, PCs, laptops, wireless handheld devices, printers and other peripherals, Microsoft Windows, Microsoft Office, web browsers, and other Windows applications.

Standard work hours for this part-time position are 7:00 a.m. – 11:00 a.m., Monday – Friday.  Extra hours (not to exceed 30 total hours/week) may be required after 11:00 a.m. Monday – Friday, and/or on Saturday or Sunday, as the need arises.  Reasonable attempts will be made to minimize hours greater than 20/week.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Handle IT infrastructure issues that are outside the scope of the Managed Service Provider (MSP)
  • Responsible for ticket intake, triage, issue resolution (within their capabilities) and escalation and follow-up of selected issues
  • Serves as “smart hands” as directed by the Managed Service Provider
  • Provide end-user/desk-side support on IT systems as needed

QUALIFICATIONS:
Education and Experience

Required

  • High school diploma (or equivalent)
  • 1 – 2 years professional experience supporting Windows desktops and networks of 100+ nodes

Preferred

  • Associates degree in computer hardware, networking, or other IT-related major. A+ and/or Network+ certification, or other IT-related certifications
  • Experience in a Manufacturing environment (ERP/MRP). Experience in a regulated industry such as medical device or pharmaceutical

Required Skills and Abilities

  • Working knowledge of PC hardware, Microsoft Windows and Office, Microsoft Active Directory, and TCP/IP networking
  • Proven ability to troubleshoot complex technical issues, and efficiently resolve problems in a methodical manner
  • Exhibits sound judgement and attention to detail
  • Acts with due caution to protect company assets, including business-critical data
  • Handles private and proprietary information with absolute discretion and confidentiality

Preferred Skills and Abilities

  • Experience with Windows Server and Microsoft Hyper-V
  • Experience supporting database applications (client/server and browser-based)
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You’re important to QED

Quality Electrodynamics embraces a corporate philosophy that values Purpose, Integrity, Attitude, Accountability, Harmony and Innovations. It’s important to be well-trained and motivated to be part of the QED Team. We strive to provide an environment to promote a common goal: Quality. Quality in your professional development, respect, equitable treatment and comprehensive benefits for qualified employees work together to ensure that each employee has quality of life – both at work and at home.

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Join a team dedicated to Quality.  QED believes that Quality begins with its Associates.  A clean, bright, environment designed for productivity and safety sets the stage for our Associate’s comfort.

We’re easily accessible and conveniently located one block east of US-271.  On-site, free parking is convenient and abundant.  A dining area with a panoramic view, kitchen facilities and private lockers are provided.

The Mayfield Village Greenway Trail intersects our property to grab a quick walk during lunch.

Training and continual process improvement ensures that our knowledge base is always evolving.  Wellness initiatives are dedicated to promote a healthy lifestyle.

QED understands “We’re in it Together”.

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QED provides a foundation for Quality at Home with a comprehensive compensation package.

Benefits vary based on availability, seniority and employment status and can include:

  • Competitive Wages

  • Healthcare

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  • Vision

  • Group Life Insurance

  • Short Term Disability

  • 401k

  • Paid Time Off

  • Paid Holidays

Building Your Future

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Always Forward

Whether you’re at the beginning of your career, ready to move to your next goal or are able to share executive insights, QED moves “always forward” and creates opportunities for its Associates to lead the way.  Training is a priority at QED, from the top down and bottom up, each Associate receives the developmental programs needed to ensure growth.

Every Voice

QED recognizes that every Associate’s perspective and input is a unique opportunity for growth.  We value the observations that each Associate can provide and reward superior performance.  We recruit for skill and potential and promote for performance and excellence.

Evolution and Commitment

We believe that our business must evolve with changes in technologies and business models.  We encourage innovative approaches and expect our Associates to contribute to our evolution.   Our Associates invest in QED’s future and QED commits to invest in yours.

Quality Electrodynamics strives to provide a healthy working environment for its Associates.  Location, benefits and other environmental conditions may change as opportunities arise.

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The Arts

Education

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Waterfront

convenience

theatre

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Home of Rock'n Roll

Biking

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Music

World Class Healthcare

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Living in the CLE

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QED took root in Cleveland to be in the heart of the world’s med-tech corridor and enjoy all that Cleveland has to offer. Its world-class healthcare systems, colleges, universities and deep sense of community are complemented by its diverse offerings to entertain nearly every interest palate.

Over 20,000 acres of parks, hiking and biking trails and golf courses form an “Emerald Necklace” of nature’s greenery for outdoor enthusiasts. The Emerald Necklace is topped by Lake Erie for swimming, boating and gorgeous sunsets. Thrill-seekers can find excitement just a short trip away to America’s Roller Coast at Cedar Point. Foodies will enjoy the diverse cuisines offered by world-renowned chefs and authentic ethnic eateries alike.

Rich in culture, Playhouse Square, The Cleveland Museum of Art, The Cleveland Orchestra and The Museum of Modern Art are just a few of the “traditional” area offerings of the Arts. Pop-culturalists will also enjoy celebrating the birthplace of Rock-n-Roll at the Rock ‘n Roll Hall of Fame and visiting the “A Christmas Story” House Museum.

Dedicated sports fans can enjoy major league baseball, football and basketball, all conveniently located downtown in the heart of the Cleveland metropolitan area.

Cleveland, the heart of the Knowledge Belt is and always has been a wonderful, big city with small-town charm. It’s a great place to live and work. Come join us!

Submit Your Resume for the Part-time Help Desk Specialist Position

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Quality Electrodynamics is committed in policy and practice to providing equal employment opportunities for all applicants and employees, based upon their training, experience and overall qualifications. Consistent with this commitment, discrimination against an applicant or employee based upon the individual’s race, color, creed, religion, sex, gender, age, national origin, ancestry, citizenship status, disability, military status, pregnancy, genetic information or any other condition or characteristic protected by law is strictly prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to recruiting and recruitment advertising, hiring, rates of pay and other compensation, benefits, promotions, transfers, demotions, terminations, reductions in force, training, working conditions, disciplinary actions, and all other terms, conditions, or privileges of employment.

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